Every machine we ship is covered by a warranty, and our technical team stays available long after delivery.
Warranty coverage
The warranty covers the whole machine against manufacturing defects under normal use, correct installation and proper maintenance. The warranty period for your models is stated on your proforma invoice.
Consumable and wear parts — such as silicone pads, Teflon sheets, heating tape and fuses — are not covered, but we keep them in stock for fast replacement.
Technical support
- Online technical support by WhatsApp, email and video call
- Remote troubleshooting with photos and video
- Operation and maintenance advice
- Replacement part identification and shipping
Not covered
- Misuse, incorrect installation or unauthorized modification
- Normal wear of consumable parts
- Damage caused by unstable local power supply
- Transport damage not reported on delivery
How to make a claim
Send us your order number, machine model, photos or video of the issue and a short description. Our engineers will diagnose the problem and send replacement parts or instructions.
Tips for distributors
Keeping a small stock of key spare parts — heating elements, controllers, pads — reduces downtime for your customers. Ask us for a recommended spare-parts list with your order.
