Refund and Return Policy
International B2B orders often involve technical configuration, shipping, and customized requirements, so return and refund requests are reviewed case by case.
Before shipment
If an order has not entered production, packing, or shipment preparation, customers may contact us to request modification or cancellation.
Customized orders
OEM/ODM items, branded packaging, special-voltage machines, made-to-order configurations, and opened consumables may not be eligible for return unless a quality issue is confirmed.
After delivery
Please provide photos, videos, order information, packing images, and a clear issue description.
Return shipping
International return shipping, customs clearance, duties, taxes, and handling costs must be discussed before return.
Need this confirmed for your order?
Contact Hybons before payment or production if your order has special configuration, document, packing, or delivery requirements.